Returns + Exchanges

Need to return or exchange your jacket? It’s alright, we get it. These things happen. Here’s what you need to know.

We give you 30 days from when your product arrives to let us know you want to send it back. If 30 days has passed according to the tracking number we sent you, unfortunately, we cannot offer you a refund or exchange. Seems fair, right?

To complete your return, we require a receipt or proof of purchase. Also, to qualify for a refund or exchange, the product needs to be unused and undamaged (obvi) and in the same package and condition that you received it in. Once we’ve given it the once over and deemed it in tip-top condition, you’ll be eligible to request an exchange or a refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

To get the wheels rolling, please send us an email at team(at)shopnu-da.com and we will get in touch within 2-3 business days. Thanks for your patience!

Please include the following in your email to us:
        • Full name
        • Contact details + shipping address
        • Order number
        • Reason for the return
        • Please let us know if you would like a refund or exchange your item.
        • If you need an exchange, please specify the new size and name of the jacket
    NOTE: Customers are responsible for the two-way shipping of exchanged/refunded product and the new product (if exchanged). We are unable to refund your shipping costs for a return, exchange or refund.
    Late or missing refunds
    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at team@shopnu-da.com.

    Sale items
    Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.